FAQs - Customer Service

Delivery costs will be quoted with confirmation of your order.

If you have any issues with our products please contact us to see how we can help.

You will need to complete a Decontamination declaration for returned goods form for each analytical product being returned. 

The completely filled out decontamination declaration is the prerequisite for the acceptance and further processing of returned goods. 

If the return is not accompanied by a corresponding declaration, we reserve the right not to proceed with the service. 

Please fill out one declaration form per returned product. 

Please refer to our Terms and Conditions.

Please visit the Australia and New Zealand site for the pathology portfolio for specific customer service information.